The Group aims to achieve this through the following commitments:

• The Robert Owen Group is committed to treating all our customers with fairness, respect and sensitivity.
• The Group is committed to delivering high quality customer care through upholding the co-operative values and principles we subscribe to as an organisation.
• The Group acknowledges that all members of staff share the responsibility for fulfilling the Group’s commitments to its customers and, to facilitate this, the Group will provide training and support.
• The Group is committed to dealing with requests and enquiries accurately, promptly and efficiently, publishing timescales where appropriate and regularly monitoring our performance against the published standards.
• The Group welcomes feedback on our services whether it is a compliment, suggestion or complaint.   We encourage suggestions for development and improvement and will respond in an open and proactive manner.
• The Group is committed to resolving any difficulties or issues that may arise promptly and efficiently, but if customers are still dissatisfied there is a clear formal complaints procedure.
• The Group will communicate clearly with all customers about Group activities and services.
•  The Group is committed to consulting with its customers and to learning from their views and feedback.

Who are our customers?

External customers:    our members, our trainee teachers, potential trainee teachers, anyone participating in a programme run by the Group, our schools and colleges and their staff, funding bodies, public agencies, business partners and other organisations.   

Internal customers:  our colleagues, our directors/trustees and our members.